IInita

Terms of use

Draft — under legal review. Questions: {{support email}}

Terms for people booking a vendor

Draft. Every tag needs legal confirmation. {{Company name}}, ACN {{ACN}}, ("Inita", "we").

What Inita is

Inita is a marketplace where you find event vendors (photographers, caterers, DJs and more), ask for their availability and book them. The booking is a contract between you and the vendor. Inita is not the vendor and doesn't supply the service. .

Your account

You must be 18 or over and give true details. You're responsible for what happens in your account. Booking, requesting or reviewing your own listing isn't allowed.

Requests and bookings

  1. You send a request to a vendor with your date, guests, suburb and notes. Sending a request is not a booking.
  2. A request not answered in 72 hours expires.
  3. When the vendor accepts, the price is fixed: the vendor's price for what you asked for, plus any travel or per-unit charges they entered, plus our service fee.
  4. The vendor may decline for any reason.

What you pay

  • The vendor's price, as fixed at acceptance. There is no deposit and no balance schedule today.
  • A 3% service fee from Inita, shown before you send the request and again at acceptance. It is a service fee, not a card surcharge; we add no surcharge for any payment method.
  • No cancellation fee from Inita.
  • (when payments start) You pay in full when the booking is confirmed. We hold the money and release it to the vendor after the event. .

If a staff-approved planning practice you belong to books through Inita for one of its events, the service fee is 0%.

Cancelling

See the Cancellation and refund policy. In short: you get back a share of the vendor's price depending on how many days remain; the vendor cancelling gives you everything back.

Messages and reviews

Keep conversations in Inita until the booking is accepted. Don't share contact details to avoid fees. Reviews must be honest and based on a real booking. We may remove content that breaks the rules.

What we check on vendors

Vendors give an ABN and phone number, and Inita checks the legal name against the Australian Business Register. We don't guarantee a vendor's quality, insurance or licences.

Our responsibility

We run the platform with care. We are not responsible for the vendor's service. Our liability is limited as far as the law allows, and nothing limits your rights under Australian Consumer Law that can't be excluded.

Disputes

Tell us first at {{support email}}. We'll try to help but can't decide a dispute for you.

Changes, and the law

We may change these terms; we'll tell you about significant changes, and your booking keeps the terms in force when it was requested (we record the version). Australian law applies; state {{state}}.

Terms for vendors and planners

Draft for the `terms` row ("Inita platform terms"). Every tag needs legal confirmation. {{Company name}}, ACN {{ACN}}, ("Inita", "we").

Who can list

Businesses with an Australian Business Number. You enter your ABN; we check it against the Australian Business Register and the legal name we use on invoices is the registered name. Until it is verified you can't be paid. You must verify a mobile number to go live, keep 3 or more photos on a live listing, and be approved by us.

Your listing

Prices, packages, areas and rules (notice period, minimum spend) are yours to set and must be accurate. You can't request, book or review your own listing. You can pause your listing at any time and block dates.

Requests and bookings

  • A request is not a booking. Reply within 72 hours or it expires.
  • When you accept, the price, your commission rate and the cancellation schedule are locked for that booking. If the request is priced by distance or number, you enter the distance or number when accepting.
  • The booking is a contract between you and the booker. Inita is not a party to your service.

Our fee (commission)

  • Standard commission: 10% of the booking price, locked at acceptance.
  • Founding vendors: 6.8% for months 1–12, 8% for months 13–20, then 10%.
  • A staff-set custom rate on a listing overrides these for that listing.
  • A genuine reschedule keeps your original rate.
  • Inita absorbs card-processing costs; they aren't deducted from you.
  • Bookers pay a separate 3% service fee to Inita (0% on an eligible planner-managed booking; your commission still applies).
  • A replacement booking after another vendor's cancellation pays you the normal commission (no waiver).
  • GST on our fees is added where it applies.

Payment (when payments start)

The booker pays in full on confirmation. We hold the funds and pay you after the event, less our commission, to the bank account you connect. Payout is blocked until your legal name is verified. We collect as your limited payment collection agent and the tax invoice to the booker is issued in your name.

Cancellations

  • If the booker cancels: they get a share of your price back by days to the event (100% at 60+ days, 75% at 30–59, 50% at 14–29, 25% at 7–13, 0% under 7). You keep the rest.
  • If you cancel: the booker gets everything back, including our fee. We show them other vendors free on that date and staff follow up. Repeated cancellations may lead to a pause or removal.
  • A replacement vendor chosen by the booker pays no booker fee and can be cancelled for a full refund for 48 hours after acceptance.

Planners

A planning practice may book you for its clients. It must be approved by us to receive the 0% booker fee. Planners are not Inita's agents.

Conduct

Keep conversations in Inita until the booking is accepted; don't share contact details to avoid fees. No misleading claims. We may suspend an account that breaks these terms.

Liability, changes, law

Liability limited as far as the law allows. We may change these terms with notice; each booking keeps the version in force when it was requested. Australian law applies; state {{state}}.