Help

You send a request to a vendor with your date, number of guests, suburb and any notes. A request is not a booking.

The vendor has 72 hours to reply. A request that is not answered in 72 hours expires. The vendor may accept or decline.

When the vendor accepts, the price is fixed: the vendor’s price for what you asked for, any travel or per-unit charges they entered, and our service fee.

The vendor’s price, as fixed when they accept, plus a 3% service fee from Inita. The fee is shown before you send a request and again at acceptance.

The service fee is a fee for using Inita, not a card surcharge. We never add a surcharge for any payment method, and there is no cancellation fee from Inita.

There is no deposit or balance schedule today.

Online payments are not switched on yet. When they are, you will pay in full when the booking is confirmed. We hold the money and release it to the vendor after the event.

Yes. If you cancel, you get back a share of the vendor’s price depending on how many days are left before the event: 100% at 60 or more days, 75% at 30 to 59 days, 50% at 14 to 29 days, 25% at 7 to 13 days, and 0% under 7 days or on the day.

After the booking is confirmed, our service fee is kept when you cancel for your own reasons. Your rights under Australian Consumer Law that cannot be excluded still apply.

You get everything back, including our service fee.

We show you other vendors in the same category who are free on your date, and our team follows up with you.

If you request a replacement through Inita within 14 days of the cancellation, from a different vendor in the same category, for the same event (the date may move up to 30 days either way), we charge no service fee on that one replacement. The replacement vendor’s own commission is unchanged. You can cancel the replacement for a full refund within 48 hours of the vendor accepting it; after that its normal cancellation bands apply.

Every vendor gives an ABN and a mobile number. We look the ABN up on the Australian Business Register, and a vendor cannot be paid until their legal name has been verified against it. We approve each listing before it goes live.

We do not guarantee a vendor’s quality, insurance or licences.

Some services need a licence or registration, such as a Working With Children Check for kids’ entertainment or a food business registration for catering. Vendors declare these on their listing and the listing shows “declared”. We do not verify the number against a register, so “declared” is not the same as “verified”. A Working With Children Check belongs to one person and one state, so check it applies to your event. In the ACT and Tasmania the equivalent is a Working with Vulnerable People registration.

Until a booking is accepted, please keep the conversation in Inita and do not share contact details to avoid fees. It keeps a record if something goes wrong, and it is what lets us help you. Reviews can only be written for a real, completed booking.

Use the Report link on the listing, on the review, or at the top of the conversation. Choose a reason and, if you like, add a note. We do not tell the vendor or reviewer who reported them. Our team reads reports and decides what to do.

If someone is in danger, call 000 first.

Create a vendor account, enter your ABN (we check it against the Australian Business Register), verify a mobile number, add at least 3 photos and set your packages and prices. Our team approves each listing before it goes live.

You cannot request, book or review your own listing.

Standard commission is 10% of the booking price, locked when you accept.

Founding vendors pay 6.8% for months 1 to 12, then 8% for months 13 to 20, then the standard rate. A staff-set custom rate on a listing overrides these for that listing. A genuine reschedule keeps your original rate.

Inita absorbs card-processing costs: they are not deducted from you. GST on our fees is added where it applies.

Online payments are not switched on yet. When they are, the booker pays in full when the booking is confirmed, we hold the funds, and we pay you after the event, less our commission, to the bank account you connect.

Payouts are blocked until your legal name has been verified against the Australian Business Register. The tax invoice to the booker is issued in your name.

Kids’ entertainers, face painters and soft play operators: a Working With Children Check, or a Working with Vulnerable People registration in the ACT and Tasmania (number, state and expiry).

Caterers, food trucks and coffee carts: a food business registration (number, state or council, and expiry).

You enter these in the listing editor. They show on your listing as “declared” through the expiry date and then disappear. Keep them current, and do not declare something you do not hold.

The booker gets everything back, including our service fee, and we help them find another vendor. Repeated cancellations may lead to your listing being paused or removed.

If the booker cancels, they get a share of your price back by the days left before the event (100% at 60 or more days, 75% at 30 to 59, 50% at 14 to 29, 25% at 7 to 13, 0% under 7) and you keep the rest.

Only a booker with a completed booking can review you. You can reply once to a review. If you think a review breaks the rules, use Report review (when it is switched on) and our team will look at it.

Create a planner account and set up your practice. You can keep a client list, build event menus, request vendors for your events and share a live view of an event with your client.

The 3% booker fee is 0% on a booking linked to an event of a practice that our team has approved, when you are an accepted member of that practice, the event is not cancelled or archived, and the vendor is not run by a member of the same practice. The vendor’s commission still applies.

Anyone can create a practice for free, but the 0% rate needs our approval of the practice.

No. Booking, requesting or reviewing your own listing is not allowed, for any account. Colleagues in the same practice can book each other at normal fees.